Return Policy

Last Updated: 25/10/2025

1. Our Commitment

At Fruitman's Pantry, we stand behind the quality of our products. We are proud of our "homemade feel" and our commitment to quality, as reflected in our ISO 22000 and SANHA Halaal certifications. Your satisfaction is our priority.

2. General Policy (Perishable Goods)

Due to the perishable nature of our products (food items) and for health and safety reasons, we cannot accept returns or offer refunds on products that have been opened, partially consumed, or for issues of personal taste.

We only replace or refund items if they are defective, damaged, or if you received the incorrect item.

3. Damaged or Incorrect Items

Please inspect your order upon reception. If you receive an item that is defective, damaged in transit, or is not the item you ordered, please contact us immediately.

  • Timeframe: You must contact us within 7 days of receiving your order.

  • Process: To help us resolve the issue, please email us at [Your Support Email Address] with:

    1. Your full name and Order Number.

    2. A clear description of the issue.

    3. A photograph showing the damage, defect, or incorrect item.

  • Resolution: Once we have reviewed your email, we will notify you of the approval or rejection of your claim. If approved, we will gladly send you a replacement product or issue a full refund to your original method of payment.

4. Quality Concerns

We hold our products to the highest standards. If you believe there is a quality issue with your product (e.g., related to freshness or packaging integrity), please contact us within 7 days of opening the packet.

Please email us at [Your Support Email Address] with your order number, a description of the concern, and any relevant photos (including the batch number/best-before date, if possible). We assess these concerns on a case-by-case basis to ensure our quality promise is met.

5. Non-Refundable Items

  • Opened or partially consumed products.

  • Gift cards.

  • Items purchased on sale (unless defective or damaged).

6. Wholesale & Retail Accounts

This policy applies to direct-to-consumer (DTC) orders placed via this website. For our valued wholesale and retail partners, please refer to the terms of your supply agreement or contact us directly to discuss your needs.

7. Contact Us

If you have any questions or concerns about your order or this policy, please do not hesitate to contact us at fruit@vrugtman.co.za