FAQ

Product Questions

Q: Are your products Halaal certified?

A: Yes! We are proudly SANHA Halaal Certified, so you can enjoy our rusks with complete peace of mind.

Q: Are your products food-safe?

A: Absolutely. We take quality and safety very seriously. Our facility is ISO 22000 accredited, which is a global standard for food safety management systems. We also use only the finest, proudly South African ingredients.

Q: What allergens are in your products?

A: Our rusks are made in a facility that handles wheat (gluten), nuts, dairy, and eggs. Please check the ingredients list on each product page and packaging for specific allergen information.

Q: Do you have a physical store I can visit?

A: We are a production facility and do not have a public retail storefront. All our direct-to-consumer orders are handled online and shipped directly to you for maximum convenience.

Ordering & Payment

Q: How do I order for my home?

A: It's simple! Just browse the products on our website, add your favourites to your cart, and check out securely. We'll deliver your order right to your doorstep.

Q: I'm a retailer. How do I place a wholesale order?

A: We'd love to chat! We supply a wide range of wholesale retailers nationwide. Please visit our 'Contact Us' page and get in touch via email or our inquiry form so we can discuss your needs.

Q: What payment methods do you accept?

A: We accept Secure EFT, Credit & Debit Cards (via PayFast) for all online orders.

Q: Can I change or cancel my order?

A: We process orders quickly to get them to you as soon as possible. If you need to make a change or cancel your order, please contact us immediately at fruit@vrugtman.co.za. If the order has not yet been dispatched, we will do our best to accommodate your request.

Delivery

Q: Where do you deliver?

A: We deliver nationwide across South Africa.

Q: How long does delivery take?

A: Delivery times vary based on your location.

  • Main Centres: Typically 2-4 business days

  • Outlying Areas: Typically 3-7 business days

    You will receive a more accurate estimate once your order is dispatched.

Q: How much does delivery cost?

A: Delivery fees are [e.g., a flat rate of RXX] or [e.g., calculated at checkout based on your location]. We offer free delivery for all orders over [e.g., R500].

Q: How can I track my order?

A: Once your order has been dispatched from our facility, you will receive an email with a tracking number and a link to the courier's website so you can track its progress.

Returns

Q: What is your return policy?

A: Due to the perishable nature of our products, we generally do not accept returns. However, if your item is damaged, defective, or incorrect, we will gladly make it right. Please see our full Return & Refund Policy for complete details.